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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We ship out most of our Ukes on the day they’re ordered, and can even get next day delivery… Some take a little longer – but we’ll be sure to let you know at checkout!

You can create an account at checkout, and signup to our mailing list to get exclusive discounts!

You can contact us on admin@ukeuniverse.co.uk with any issues, or via whatsapp!

All of our shipments are tracked and we’ll provide you with the tracking info.

We can ship to most countries, but outside of the UK will incur additional fees, you should be able to see them on the checkout page, any questions – just contact us!

We will endeavour to try and ship your items in one package, although if the items come from our different fulfilment centres, it may be more efficient to send them separately.

If you need to swap an item

Returns and Exchanges

We offer a 30 day hassle free refund – simply ship your order back to us in the original box/packaging

We’re really sorry! Accidents happen and that’s why we insure our shipments, please contact us and we’ll resolve this for you…

Please contact us prior to returning your Uke – we will advise on the best course of action.

You can email us or whatsapp!

Yes, you can do this from your account, or simply contact us!

Sometimes, you will see an option to pre-order a sold out item otherwise, please contact us and we will make arrangements for you!

Free UK shipping

On all orders above £100

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

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