Frequently asked Questions

You should expect your order in the post in 2 to 3 working days

If you’re not happy with your uke, you can return it within 2 weeks

Yes, we ship to every country all across the world!

We will endeavour to try and ship your items in one package, although if the items come from our different fulfilment centres, it may be more efficient to send them separately.

We’re really sorry! Accidents happen and that’s why we insure our shipments, please contact us and we’ll resolve this for you…

You can contact us on admin@ukeuniverse.co.uk with any issues, or via whatsapp!

Email us or give us a call and we’ll let you know.

You can create an account at checkout, and signup to our mailing list to get exclusive discounts!

We offer a 30 day hassle free refund – simply ship your order back to us in the original box/packaging

Please contact us prior to returning your Uke – we will advise on the best course of action.

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