Terms and Conditions

This website is operated by Uke Universe. Throughout the site, the terms “we”, “us” and “our” refer to the Uke Universe. Uke Universe offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms:

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Returns Policy, Exchange and Refunds

For any reason, we offer a 14 day open box money back guarantee.

The package should be in its original packaging and the product can be used, but not damaged. Drop us an email at admin@ukeuniverse.co.uk, and we can provide further instructions on how to process your refund. Please allow up to 5-10 working days for your refund to be processed.

If your refund still has not come through after 5-10 working days, please email or call us directly. We here at Uke Universe want to make sure our customers are fully satisfied through the awesome Uke Universe Experience!

Late or missing refunds

If you still have not received your refund after 7 working days, please contact your bank/credit card company to check the status of the refund. If you find you still having further issues, please contact us at admin@ukeuniverse.co.uk.

Open box Exchanges

We are more than happy to offer exchanges if you are not happy with your purchases (14 day exchange policy), for items of the same value. The product returned to us must be in its original packaging and safely returned. We recommended a fully insured , trackable courier service when returning the product to us.

Returns Shipping

  1. To return your product, please contact us so we can best guide you.
  2. Contact us on admin@ukeuniverse.uk for full details on where to send your package.
  3. Your product must not be used, sealed- and in its original packaging.
  4. You will be responsible for paying for your own shipping costs for the return of your item.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
for any unlawful purpose;

    1. to solicit others to perform or participate in any unlawful acts;
    2. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
    3. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
    4. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
    5. to submit false or misleading information;
    6. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
    7. to collect or track the personal information of others;
    8. to spam, phish, pharm, pretext, spider, crawl, or scrape;
    9. for any obscene or immoral purpose;
    10. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws pertaining to the following address: United Kingdom.

Contact Information

Questions about the Terms & Conditions should be sent to us at: admin@ukeuniverse.co.uk

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